Terms of Service
1. General Overview
This website is operated by Nurture Needs Australia. Throughout the site, "we," "us," and "our" refer to Nurture Needs Australia. By visiting our site or purchasing products, you engage in our "Service" and agree to these Terms of Service, including any additional terms and policies referenced or available via hyperlink.
If you do not agree to these Terms, you may not access the website or use any services. Your use of this site indicates acceptance of these Terms.
2. Australian Consumer Law Compliance
Nothing in these Terms excludes, restricts, or modifies your rights under the Australian Consumer Law (ACL), including guarantees regarding acceptable quality, fitness for purpose, and accurate descriptions.
If you believe a product or service does not meet these guarantees, you are entitled to remedies such as repair, replacement, refund, or compensation for damages, as applicable under the ACL.
3. Products and Services
3.1 Product Descriptions and Pricing
We strive to provide accurate descriptions and pricing for our products. However, errors may occur. If a pricing or description error is discovered, we reserve the right to correct it and will notify affected customers promptly.
3.2 Quality and Guarantees
All products sold comply with statutory guarantees under the ACL, ensuring they are of acceptable quality, fit for purpose, and as described.
3.3 Stock and Availability
Products are subject to availability. We reserve the right to limit quantities or discontinue items at any time.
4. Refunds, Returns, and Exchanges
4.1 Consumer Rights
You are entitled to a refund, replacement, or repair if a product is defective, does not match its description, or is not fit for purpose, as outlined in the ACL.
4.2 Change of Mind Policy
Returns for change of mind are accepted at our discretion and must meet our Return Policy conditions. Shipping costs for change-of-mind returns are borne by the customer unless otherwise stated.
4.3 Return Process
To initiate a return, contact us via our "Contact Us" page. You may be asked to provide proof of purchase and evidence of the issue.
5. Orders and Billing
5.1 Order Acceptance
We reserve the right to refuse or cancel orders where errors, misuse, or unusual activity is detected. Customers will be notified promptly in such cases.
5.2 Billing Information
You agree to provide accurate billing and account information for all purchases. Failure to do so may result in order cancellation.
6. Delivery and Shipping
6.1 Australia-Wide Delivery
We offer delivery throughout Australia. Estimated delivery times are displayed in our 'Shipping Information' page. Delays caused by unforeseen circumstances will be communicated promptly.
6.2 Shipping Errors
If an error occurs with your order, contact us immediately. We will investigate and resolve issues in line with ACL requirements.
7. Use of the Website
You may not:
Use the site for unlawful activities.
Interfere with the security features or functionality of the site.
Misuse any information obtained from the site.
8. Limitation of Liability
We are committed to fulfilling our obligations under the ACL. Our liability is limited to the maximum extent permitted by law and does not exclude or restrict any statutory guarantees or rights you have under Australian Consumer Law.
9. Privacy and Personal Information
Your submission of personal information is governed by our Privacy Policy, which complies with Australian privacy laws.
10. Governing Law
These Terms are governed by the laws of Australia. Any disputes will be resolved under Australian jurisdiction.
11. Changes to Terms of Service
We may update these Terms from time to time. Any changes will be posted on this page, and your continued use of the site indicates acceptance of the updated Terms.
12. Contact Information
Questions about the Terms of Service? Please contact us via our "Contact Us" page.
By adhering to the guidelines and principles of the Australian Consumer Law, this Terms of Service ensures transparency, compliance, and fairness for both Nurture Needs Australia and its customers.
We thank you for choosing to shop with us and appreciate your ongoing support!