FAQs

How can I get in contact with Nurture Needs Australia?

If you would like to get in touch with our support team, please get in touch with us via our “Contact Us” page on our website header. One of our friendly staff members will assist you within 24 - 48 hours.

 

Where are the products located and shipped from?

Our products are shipped from both Australian warehouses (typically in Victoria or New South Wales) and trusted international suppliers (e.g. China), depending on stock levels and product availability.
You’ll find estimated delivery times on our Shipping Information page, and we always aim to dispatch your items as quickly as possible.

 

What types of payment do you accept?

We accept all major forms of payment, including credit cards and PayPal.

 

Is delivery free?

Yes, all orders placed in Australia come with FAST & FREE Delivery Australia-wide.

 

What if my order is delayed?

Sometimes orders may be delayed. If this is the case and you are wondering where your order is, first read our ‘Shipping Information’ page for further information.
Then check your Shipping Confirmation email — this can often end up in your spam/junk folder.
If you are still unable to track your order, please contact us via the "Contact Us" page.

 

Why did my order arrive in two separate packages?

Sometimes items are fulfilled from different warehouses, including international suppliers.
This means your order may arrive in multiple parcels with separate tracking numbers.
You’ll be notified once each part ships.

 

Which currency do you trade in?

All products displayed on our website are in AUD (Australian Dollars).